If you have an issue with your order we give you 30 days to let us know so it can be fixed. If you don’t let us know then we won’t be able to assist you. We do allow returns to be made but please note that if you’re returning something because; you’ve changed your mind, you don’t like the colour or maybe the feel of the wool. Something that isn’t our fault then you will be liable for the return postage charge. If however the reason you’re returning an order is because of an issue we’ve made for example you’ve received the wrong order or not the right quantity of what you ordered we will fix the issue and pay the price of the shipping.
Here at Knitting Wool Sales we do our very best to make our customers satisfied. To bring you satisfaction we can tell you that we can refund you for purchases made. If you have an issue with an order then let us know. We may be able to fix the issue without issuing a refund but if for whatever reason we can’t, we will refund you your money back. Please note that if the reason you want a refund isn’t because of a fault of ours for example it’s because you don’t like the colour or feel and don’t want to return the product for something else of the same value then we will only be able to refund the price paid for the wool. You will also be liable for paying the return postage. No refund will be given until we receive the parcel back to us. If it was our mistake and you just want a refund for example wrong order has been sent to you then we will pay the return postage and issue your refund once we receive the package back to us.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Unlabelled products unless stated otherwise
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] to arrange an exchange with us as a product you require may no longer be in stock. We will try to replace the item with the same item where possible.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: 20 First Street, Low Moor, West Yorkshire, United Kingdom, BD12 0QJ.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at [email protected] for questions related to refunds and returns.